Zysense service provides a wide range of in-house and field services for our customers, servicing our family of Sievers and other product brands.
Technical support is available by e-mail or by phone to our customers from 9:00 am to 5:00 pm MST (USA).
You may reach us by phone or e-mail, please know your:
- Model number
- Serial number (this information is located on the analyzer by the power inlet)
- Firmware version (this information can be found on the initial display screen when the Analyzer is first turned on)
- Data history
- Calibration history
- Error history
- System constants
- Consumables status
How to Contact Tech Support
How to Contact Sales (9:00 am to 5:00 pm MST (USA))
- By e-mail
- Christina Garwood
Who to Ask For
- For service issues, ask for Technical Support.
- For application support, request a Product Specialist.
- To order standards, other consumables, accessories, and replacement parts, use our online store (click here for more information) or ask for a Customer Service Specialist.