Support

Zysense service provides a wide range of in-house and field services for our customers, servicing our family of Sievers and other product brands.

Technical support is available by e-mail or by phone to our customers from 9:00 am to 5:00 pm MST (USA).

You may reach us by phone or e-mail, please know your:

  • Model number
  • Serial number (this information is located on the analyzer by the power inlet)
  • Firmware version (this information can be found on the initial display screen when the Analyzer is first turned on)
  • Data history
  • Calibration history
  • Error history
  • System constants
  • Consumables status

How to Contact Tech Support

How to Contact Sales (9:00 am to 5:00 pm MST (USA))

Who to Ask For

  • For service issues, ask for Technical Support.
  • For application support, request a Product Specialist.
  • To order standards, other consumables, accessories, and replacement parts, use our online store (click here for more information) or ask for a Customer Service Specialist.